Returns & Exchanges
At Albasha, we take pride in the quality of our authentic food products and want you to be completely satisfied with every purchase. If your order arrives damaged or does not meet our high standards, we are here to assist with a prompt return or replacement.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.
Review Process
Our quality assurance team will review your request to ensure it meets our safety and hygiene standards for food returns.
Return Shipping
If a return is required, we will provide you with a prepaid shipping label and instructions for packaging the perishables securely.
Refund or Replacement
Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing